Ekartzon is confident about the product and we offer you a money back guarantee if you're not satisfied. If you feel Ekartzon is not working for you, all you need to do is return the product or the Box untampered along with the details of the purchase within 7 days of the purchase and we'll refund the full amount within maximum of 45 working days.
Please follow the following instructions in order for us to process your return in a seamless manner.
- Please ensure that you inform us about the return along with the reason for return. The Customer care representative will provide for a return request number which shall be the reference number during the process of return.
- You need to fill in the refund page here in order for us to be able to make the refund.
- Ekartzon is not responsible for any delay in delivery from your end. Ensure you use a reliable courier service to send the product back to us. Always provide us with the shipment details via email.
Please note:The boxes need to be packed in order for you to avail of a refund service. Opened or tampered boxes are not liable for return or refund.
- It is essential for you to ensure the product is not damaged during courier. Damaged boxes will not be refunded or taken back.
- Do not forget to mention your complete billing address, name and contact number on the label while returning the product.
- The product has to be returned in the original box, with the label intact in order to return the product.
- Please mention the full address while returning the product -
Address: Ekartzon, 219, Udyog Vihar Phase 4, Gurgaon, Haryana - 122002
Please Note: You can get in touch with our customer service agents in case you need further assistance.
Terms Of Acceptance On Return
Ekartzon will only accept products that are returned unopened. Any returned product that comes in with an open seal, improper handling or damaged/torn out boxes, missing labels or instructions will not be accepted for returns and will be sent back to the buyer. The product needs to be returned in the original box. Inflatable’s do not come under warranty/guarantee and cannot not be returned/refunded. If you have any further queries in this regard, please get in touch with our customer care agents.
The warranty for the products can be availed when the buyer sends the products back to Ekartzon. The cost of the shipment for returns needs to be borne by the buyer. Products damaged during shipment or improper packaging do not qualify for refund or return in any manner. If a product is damaged on delivery, it is important for the buyer to contact Ekartzon immediately and inform the customer service agents about the damage. A detailed email with the shipment information needs to be provided.
A refund can take up to 45 working days from the time of the refund approval. A customer will be informed about the refund via email. Once an order is placed, a buyer can choose to cancel the purchase, however the customer will have to bear a 15% cut as shipment fee. Defective products are exchanged; however, customers will have to bear the shipment cost for the new product. They are also required to send in the defective products back to Ekartzon in order for them to avail of an exchange.
Ekartzon does not cancel orders which have been shipped and dispatched to customers. Ekartzon reserves the right to deny any customer a refund or exchange of products under the circumstances as explained under the Return Policy.
Please Note: Ekartzon might have to cancel certain orders which are out of reach or difficult to ship. Ekartzon reserves the right, to refuse/ cancel / deny any order for any reason.
Ekartzon reserves its rights to cancel orders due to limitations on quantities of products available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department.
Ekartzon will get in touch with customers who might face any of the above-mentioned problems. In case the amount has been deducted from a credit card, the mentioned amount will be refunded. Ekartzon reserves the right to ask for proof of identification of the customer at the time of delivery. Failure to provide the same to can lead to cancellation of the order. In case of any gift items, the customer making the transaction online is required to provide his/her proof of identification.
Email us at: [email protected] or Call our customer care 01244507500 and request for a return number or please refer our Refund Policy.
Please note- We do NOT accept any returns that are sent to us directly. You need a return number for the payment to be processed. Please mention your full address while returning the product. Please feel free to call us for any queries or suggestions - we love to hear from you. Shipping and handling charges will NOT be refunded.